viagogo refund australia

NSW Fair Trading previously issued a public warning against Viagogo in August 2017. We often link to other websites, but we can't be responsible for their content. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. They rush you and make their websites look just enough like they could be official ticket sellers. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. You will need a username and password to access the Site and use the Services. She warns other event goers to avoid Viagogo at all costs. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. Piggyback tickets may not be sold in the same listing. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. 5.3 Disclosure of Information. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. Why can't I see my order or sale in my account? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. 2.2 Registration. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. Try to get in touch with the reseller for a refund. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. 6.10 Notices. They could not promise tickets or even tell us where the seats were located in the venue.". Further information can be found at The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Ultimately there are two questions to be answered . That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. 2.4 Listing. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. When listing seated tickets, all tickets in the same listing must be consecutive seats. You can email the site owner to let them know you were blocked. Australian Competition and Consumer Commission (ACCC). Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. They take your money and have no way to ensure you get the tickets. If the Google listing says ad, do not click. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). Read more: He described one category of representations as having been made on an industrial scale. 2.7 Payment Authorization. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. 2.10 Collecting Payment. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. When our tickets were not provided they refused to provide a refund . You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Performance & security by Cloudflare. What are the viagogo Terms and Conditions? No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. 2.16 Season Cards. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. We may investigate complaints and violations of our policies. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. And we're hardly the only ones who have a gripe with the company. Provide lots of information and make a claim for a refund. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I entered the incorrect email when registering, how do I change it? Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. If You do not qualify, do not use the Services. The company has been the target of customer complaints, industry backlash and court action overseas. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. You will pay NT$9225. Enter a valid email address (e.g. Additional information can be found in our FAQs and on the ticket details pages. 2. Be the first to hear about special offers. 6.3 Allocation of Risk. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers All sales and bids are final. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. This is so we can promote the sale of tickets and items that You list for sale. Sellers should use our automated online confirmation process. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. Copyright (c) 2006-2023, viagogo AG. The switcheroo could mean a currency conversion fee from your bank. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. (We were shopping for tickets in section 123. Ticket-holders to postponed events will be able. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. NSW Fair Trading investigating Viagogo for unlawful behaviour. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. 6.5 Tax Indemnity. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Third, watch out for drip pricing. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). You are on a Viagogo website. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Get the latest product reviews, money-saving tips and more. Received just 2 days before the concert transfered from someone via ticketmaster! you did not use your RRV for any travel(regardless of the reason). The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. 6.6 No Agency. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. 6.4 Release. If this is also unsuccessful We will not offer a refund. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. How do I change the email address on my account? Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. This may limit your ability to be grantedanother visa. First, don't use Viagogo. Viagogo has the right to deny your request for a refund. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. 2.5 Tax on Seller Proceeds. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. 2.1 Requirements. Safe ticket buying if you're going to a gig or sporting event. PLEASE DO NOT TRUST VIAGOGO! "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. To be eligible for a VAC refund your application needs to have been finalised. 7.2 Copyright. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. If you need to buy second-hand, know the risks. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. Why do my tickets have someone elses name on them? Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. These tickets are listed in TWD [Taiwanese dollars]. We are not involved in the actual transactions between Buyers and Sellers. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. According to the consumer group Which?, Viagogo's terms and conditions say . You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. viagogo AG is registered in Switzerland, Company No. Save. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. Just another site viagogo refund australia. Note that this is separate from any Tax viagogo is required to charge on its fees. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. Minister for Small Business. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. Instead, try searching for the official website of the band or venue. (Subclass 870) Sponsored Parent (Temporary) visa. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. You consent to the exclusive personal jurisdiction and venue of Swiss courts. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. Anti-ticket-touting campaigners the FanFair Alliance . 7.3 Additional Policies. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. Viagogo said in a statement that it offered a high standard of. You may only use the Services if You can legally enter into and form binding contracts. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. 2.9 a) Exception to Sellers Obligation to Confirm. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. When you do an internet search, do not use the word tickets. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. I haven't received an email confirming my order. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. Tickets may be substituted with comparable or better seat locations without the Buyers approval. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets.

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