stubhub refund policy change

Immediately called StubHub customer service. The parking pass was sent to me with in 5 mins. I do NOT want a coupon I want my money. This cookie is used for the website live chat box to function properly. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Just notified by email of event cancellation for Atlanta United vs Orlando. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. What about Canada? These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Your email address will not be published. I simply do not understand how this can happen. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. Open the SeatGeek app. OK, I think this show has been rescheduled to September 7, 2022. StubHub to refund over $3 million to more than 8,500 Colorado customers They could not refund me nor give me the seats I wanted. Problem is, I'd be wearing the "lost" one and would then be denied entry. They DO NOT have their customers backs. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. For $2400 this is pure BS and will not stand. StubHub Class Action Alleges Unlawful COVID-19 Refund Policy If I don't get a refund soon I'll be reporting theft to PayPal. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Even though I didn't get a reprint it was still great. Nobody will know until game day. Is there any way to find out if its still being processed at all? Where's my refund? - StubHub Community I WILL NEVER USE STUB HUB EVER AGAIN. Following backlash from customers, the ticketing company responded in a statement this week. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? To Stubhub.com and surprisingly they were already on sale. COVID refunds: Wisconsin, StubHub settlement reached - WITI I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. View Ticketmaster Refund Policy. Awful company that I hope fails soon. But by the end of March, refunds were suddenly gone. Wow. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? We were going just to see one of them. Customer service will only take calls for ppl with event in the next 24 hours. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. How do I get my money back? I just had to comment on here as a reply to everyone complaining about stubhubs return policy. Terrible Service! Never use stubhub again. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. a cash refund, but that cash refunds remained the default. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . Tried to resell same tickets for $20 more. Make the best possible case for yourself. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. No Refund Policy? Now I'm done with them. Use of this website signifies your agreement to our. I purchased a ticket in February for a concert for over $800. You cant change your TOS after purchase. I would like a refund!!! Concert was postponed to October and was just canceled. Did StubHub's changed ticket refund policy violate Massachusetts law? Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. Its my first and last time using this site. while we were at work. I won't let them take advantage of fans like me by ; and they have friendly voices. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. I would like my money back due to a postpond concert hours before the concert. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. I selected a particular date for a Broadway show. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. Not only did it ruin our night, but it also cost us a lot of money for nothing! Hotels Using NFTs to Create a StubHub for Lodging Reservations The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. StubHub has already been targeted by a $5 million lawsuit over the change. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I would advise taking this route to get resolution from StubHub. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. When you mess up, that's your problem not stubhubs and not the original sellers. If these are not available, you will likely get a full refund. anyone have any advise on how to deal with this? Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Overcharged. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. My husband and I had tickets for Food city 500 on Sunday April 5,2020. This is the worst service I have ever are ticketes but are tickets were NO good. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. (Not to be confused with a free alcohol section which would have been great). Other sellers may take a case-by-case policy. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Re: Refund in Progress. I am beyond angry and disappointed. StubHub to refund canceled events after pandemic complaints - USA TODAY Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. On March 7th, StubHub emailed Marrali a copt of its refund policy. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community The FanProtect Guarantee is StubHub return policy. Customer service all the way to your seat, 2000-2022 StubHub. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Want to pick up my tickets from a UPS store. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. I lost my tickets. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. NEVER AGAIN will I use STUBHUB. Concert is tonight and just received tickets in a completely different section then what i paid for. >> YOU CANT CHANGE THE RULES MIDSTREAM. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. "We were only allowed 120 percent credit toward future concerts, not refunds. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . From that StubHub wallet page you can request a refund instead of keeping the credit. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Dworsky says he hopes she'll intervene. The company blamed the difficulty of recouping from sellers during the pandemic. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. We appreciate your patience. Checked my status for my refund on two events. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. No. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. StubHub stopped guaranteeing cash refunds. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. i am not interested in a credit that expires so therefore am requesting my full refund. Dworsky says he hopes she'll intervene. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. These cookies ensure basic functionalities and security features of the website, anonymously. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. We will process the refund to your original payment method within 5 days. I called stub hub because my brother got the wrong seats for a concert. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. Do not buy tix here! I don't want a damn coupon, I want my money back! "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. Stub hub is a 3rd party seller. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. I went to use the credit on my account, and nothing showed up. After another hold the rep told me the manager said the same thing. But by the end of March, refunds were suddenly gone. Had I known seller didn't have tix I never would've purchased. There were two artists scheduled to perform. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. StubHub Return Policy [Quick Information]. I purchased a Citi field parking pass for Mets opening day. I called immediately but received the same reply, "No refunds!" Stubhub sucks! Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. Did StubHub's changed ticket refund policy violate Mass. law? I called them within minutes to change the seats and they basically said I'm stuck with those seats. Read more about our event cancelation policy. >> I PURCHASED TWO TICKETS FOR $390. I purchased tickets to the Olympic gymnastics trials in January 2020. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. I am traveling today from Mexico to Madridfor what? Can you explain to me how I can still use the credit that I was issued? YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. The refund will typically process within 5 to 8 business days. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. LAST time I purchase tickets through StubHub. My girlfriend's 30th bday gift is being ripped off! When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Is there any way I can confirm that my Stubhub QR codes are still good? BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. Stubhub did refund, but plans are ruined last minute. I have been trying to reach y'all about a refund. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. I got real sick and cannot go to the concert I need to possibly get reimbursed please. Contracts are contracts. I notified a chat type person immediately to tell her I made a mistake. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Stubhub Return Policy and Refund Guide Copyright 2012 - 2023, ReturnsAndRefunds.com. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. Looking for a ticket refund? StubHub reaches agreement to repay StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." I purchased two tickets listed on site. We wasted our night , took off of work and lost our ticket money. Many events this past month were canceled. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. Ticket buyers and sellers say StubHub owes them after - Marketplace This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. View SeatGeek . I agree. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Thank you f***ers! So much for the 100% guarantee. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. I sold two tickets on StubHub and only received payment for one. what should I do? Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. the Stubhub policy is to only give refunds if an event is cancelled. That's why they have a return policy. Their poor customer service folks! Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. Sorry we couldn't be helpful. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Massachusetts has clear rules on returns and refunds. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy Refunding tickets to a cancelled event - stubhub.community YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant.