service cloud specialist superbadge challenge 2
Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. I even tried to create a new playground and start over (that only made things wose). "Wrong Queue" is not a queue. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Confused? As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. It is reason i m getting this error. After editing the service console, you might have to edit the new profiles. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Confused? I did add the things mentioned automated action in macro. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Ensure you group report results correctly. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Something that helped was saving the report frequently. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. How can you update it as status field is inactive dring recording procedre? Ask Question Asked 2 years, 8 months ago. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Thanks! The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Review the steps to ensure you create the Cirrus Support Process. R&D, A project with Daddy: My favorite daily process! Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Any help would be greatly appreciated. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. What item is on your lightning Case page layout to show Entitlements? You have to make the article "Linking SP-100 to SP-200" visible to everyone. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Why the change of heart? I also confirm that no additional code exists in this org. You will need it. Book Now. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? I got it figured out. Some changes are done at Challenge 2. Back to the superbadge. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! *must be completed in lightning experience*1. Good! Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Stuck on Superbadge Apex Specialist Step 1? Take a break, grab a snack, and watch this video. If you are short on time, start around the 20 minute mark. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. This comment has been removed by the author. I am the Trailhead Baby! Ask Question Asked 2 years, 8 months ago. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I made two dollars today! Coild you please help me out? Hi Trailhead Baby, I'm losing my mind here. The demand for UI/UX design implementation is continuing to grow. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Excellent statistics for your blog, thanks for taking the time to proportion with us. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Goodness! Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Thank you! It has to be so simple. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. 2 comments Closed . ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. I was convinced I was missing something and racked my brains over it. This worked for me. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. And of course, I just tested the challenge 4 again and I passed! Could you share a bit more details on what you have done for this step? Create the Cloudy Technical Team support process! Leave a comment for the Trailhead Baby! I am stuck at Step 3 - Create service level and actions. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. I had problem with the chart, now everything is correct. Do share more like this. Service Cloud Specialist Superbadge Challenge 6. If you need more help, leave a comment! Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Ensure you create the Cloudy Weather Resolution automated action. I have read every message I can find and have double and triple checked everything I can think of. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! I have the Milestones field in the page layout too. Which Trailhead Superbadge Is Right for You? | Salesforce Ben How would you enable people to select cases from an organised list? There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. not sure how to troubleshoot this tho..@_@, hmmm! Telecom Billing System2. MVNO Providers3. But I have created this Data Category, so I'm not sure what the issue is. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). When I made mistakes, I simply reverted to the last saved version. Well occasionally send you account related emails. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang I'll take a look as soon as Trailhead is back up! Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Skip Main Navigation. Note the filter. Does somebody have a thought? Let's do this. Could you shoot over a few screenshots of what you have? Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. "Im not able to add instructions in the macro. Thanks so much for responding. Also, my email-to-case and email on demand are checked. I don't know what else to try. I made two dollars today! Trailhead Baby, THANK YOU SO MUCH!. R&D, A project with Daddy: My favorite daily process! Already on GitHub? Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Rated Accounts by State The record count for state and account rating are automatically added. Anyone have any idea? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Copyright 2000-2022 Salesforce, Inc. All rights reserved. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Use the search o. Hello! Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. :) I'd reconsider that time trigger. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." (might not matter)The biggie- violation action- Does need to be dynamically assigned. You cannot customize its label or logo". Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. If you are still stuck after that, leave a comment with some more details and I'll take a look. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Tried it all, from custom : support profile to standard user, even admin. I am not intending to give out the answers, just a little bit of a nudge. . I have the same problem, I have the same problem, could you solve it? Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. This thing is just hosed and I'm only on #2. The macro itself is working fine. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Also, I've included Entitlements in the console. I also got this error. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Below are tips and gotchas for each report / dashboard. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Why the change of heart? I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com.
