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buyer says i sent wrong item

Someone did this to me a few months ago. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Copyright 1995-2023 eBay Inc. All Rights Reserved. Just thought Id share. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. By ARTHUR WRIGHT. I have had a few people say they didnt receive their orders when I know I sent out to all of them. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. Or just take back the item. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. But if he has balls to carry on, follow up with post master complaint. 09-10-2020 Its unfair they side with the buyers all the time. Once I listed a new in box item as white when it was really blue. You can ask the customer to return the item, but he has no legal obligation to do so. Disputing the chargeback can take a lot of time and hassle on your behalf. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Check all items upon receipt. So we repaired and return an annoyed customer but couldnt do anything about it. Its usually not a good idea to trade with accounts that have bad feedback. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. They aren't. I've taken back an item I never sold lol. 01:37 PM, on I just wanted someone else to take a look at the photos and tell me what they thought. 26-05-2020 I recently had the same experience. 26-05-2020 I agree with that. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Help a buyer with an item they didn't receive | eBay This is a type of blackmail. I'm not sure. How Long Does A Missing Mail Search TakeIt was a priority mail over I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Create an account to follow your favorite communities and start taking part in conversations. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule Seller deleted listing immediately after purchase? While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. That's why I thought maybe they mislabeled. For example, they may ask for cash, bank transfer, check, money order or even gift cards. How do they sell my exclusive manufactured trademarked product for lees than I do?? by asking the buyer questions or calling the post office? The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. If the package was mixed up by GSP, then they should handle it. As its a scam, you will never see your money or your items again. Please Help! Buyer claims I sent wrong item : r/Mercari - reddit.com If they do then you have to either refund or call eBay and try to make your case. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips What should I do? Could you explain a bit what steps you take when shipping? My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. They offer some sort of limited-time discount in order to create a sense of urgency. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Do I have to go ahead and refund no matter the circumstance? Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Zero money was left over. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Be sure to put all your points and pics across to amazon before you decide to return the item back to them. A little detective work might find the answer. You can report an issue with a seller to eBay directly here. Remember to be persistent when you are in the right and can prove it. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Answer (1 of 4): Hi. Some are targeted at buyers, others at sellers. They help the organizations to focus on the other parcels they have to deliver. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. This is the message:Just wanted to say that the item I received was not this one. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Unfortunately for you, the item is a replica of the one you sent. Loophole on eBay! 26-05-2020 They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. Thank you sooo much for putting your story on here. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. Buyer says item not received, Royal Mail says delivered - EBay Keep choosing to the end, then scroll down and your contact options will be at the bottom. There are two occasions in the tracking updates that says it was rerouted due to processing error. I will report this to the post master. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Heres how. Always think like a big retailer. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Somewhat new, never had this happen before. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Read the feedback other have left for the person. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. I also ask if you have me mixed up with another seller you've purchased from recently. Solved: Buyer says I sent wrong item, is it a scam or was - eBay But I would think it is more likely a customs thing. Is it possible to contact their police department? Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay Sunday Mystery Wall is back! $15 each. - Facebook Am I going to be screwed out of $55? I once again immediately had them call me to dispute this. . The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Buyer Protection - Mercari: Your Marketplace But they said flat out "we don't mix up packages" and reiterated. They can claim the item was not received, claim a refund and make off with the expensive item. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. 2) Buyer most likely will open SNAD return request. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. What's the tracking number? I'm not sure where I stand on this now. Im concerned this is a scam. Cookie Notice These are both things ebay phone reps suggest. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Remember that if an offer looks too good to be true, it probably is. Dispute the refund. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility.

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