kay jewelers customer service
min-height: auto!important; How do I know I can trust these reviews about Kay Jewelers? Monday to Friday: 7 AM 1 AM ET. I've already spoken to the store manager, I do not want to speak to him again. Shortcut: Press 1, then press 1, the press 0 twice. Order--number [protected]. Also to let employees know they should not ask personal questions like their social. I have spent a ton of money at Kay's because of Chris. That's a great deal. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! Excellent Service. Submit a complaint and get your issue resolved. When I brought it in, they said it would be $450 to repair. Posted Meghirdetve tbb mint 30 napja. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. Worst experience ever. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. - did not follow up. I paid for a jewelry/gold guarantee that is supposed to cover repairs. Click Here to learn how to determine your ring size. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Go ahead. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Fix for a reasonable amount. He decided he was gonna get it appraised and wanted to wear it because it was so special. Do Kay Jewelers Increase The Credit Limit? From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Two REAL jewelers have stated that it in fact can be repaired. Fix for a reasonable amount. Positive and energetic Store Manager with drive to meet and exceed goals set by company. I will never leave my ring in bleach again. Kay Jewelers provides services in the field of Clothing Accessories - Other. It can help you save $200 OFF on your orders. Set a time to meet online or in-store, and we'll meet you, ready to help. Both gifts from my husband were purchased at this store and I had the receipt. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. First of all, check the store website. It should NOT be this hard to get my money back. I gave them the ring to have it repaired and they have lost my ring and will not replace it. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. That's a $1360 difference. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. I am being told that my ring is unrepairable, and that is NOT true. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Very disappointed with kay, bought a man watch and the band was to small. This is the WORST business to deal with. Kay Jewelers Credit Card Payment Address Top of the Page, What is a special ordered item? I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. Certain metals such as tungsten and titanium cannot be sized. and they even asked Brown, who said she bought the extended service . I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. - how come they dont call to let me know? Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. You will know exactly when it will be delivered. You can easily find current promotions and discounts on the homepage for you to use. Customer Service: 1-800-229-0364. We were not told that it was a promotion but a sale. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. Kay.com will not accept the return of merchandise picked up at the store. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. You can contact their customer service team by phone at 1-800-539-0066 or by email at. Kay Jewelers Credit Card Login, Number & Bill Payment [2023] This is a great jewelry store to get anything my wife wants. You are going to save $50 OFF with it. I just want to take time to praise Sonya at the Park City Kay's location. Don't hesitate to place an order now. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. Top of the Page, Can I return a special ordered item? Top of the Page, What is Kay Jewelers return and refund policy? The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 What is your policy regarding the gold supply chain? I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) Not an email. A link has directed you to this review. FAQ. Kay Jewelers Review | Superior Quality and Stunning Beauty Yes, special order items are able to be returned. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. How will I know when my order is ready for pick up at my KAY Jewelers store? Frequently Asked Questions - Kay Excellent service. www.survey.kay.com Kay Jewelers Guest Satisfaction Survey I highly recommend this store and customer service representative. That man was at that store every time I came in. This company is a SCAM with jewelry. .owl-carousel .owl-controls .owl-pagination .owl-page span { Top of the Page, If I want to mail a payment , what address should I send it to? You will be required to sign for your merchandise when you arrive to pick it up. Or you may exchange it within 90 days of purchase at any Kay Jewelers. I also went to the doctor to ask about and probably have to go back since its getting bigger! No, there are no shipping charges applied to orders shipped to a store. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. The trade-in value is the original purchase price, excluding charges such as tax and shipping. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. Get questions answered and resume your conversations easily! Be the first one to find this review helpful. This is the worst company to order Jewelry through. background: #515666; Kay Jewelers competes in Retail industry. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . Purchased a Diamond ring 6 months ago & the center Diamond fell out. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. Compare Payment OptionsGift Cards. We bought a bracelet and an Opal ring for my daughter as well. I customized a wedding band for my fianc and it was a mess. Text (855) 929 - 4190. When will my credit card be charged for my in-store pick up? A special ordered item is created upon request. I would like to write a letter to your corporate offices. when you purchase a product that is clicked through one of the outbound @media (max-width:767px) { I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. It's a wedding band. Average Customer Rating. Custom designed jewelry is not returnable. Unfortunately it was too small, so he took it to Kay's. Grab your savings right now. As an Amazon Associate, we may earn commissions from qualifying I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Signet Jewelers Ltd. - Kay Jewelers. 50% Off Kay Jewelers Coupon, Promo Codes - Feb. 2023 - Giving Assistant What is your policy regarding conflict diamonds? The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. Repair by an Expert. I called her desperate to find a band for my wife that was getting discontinued. It can help you save $200 OFF on your orders. Monday to Friday: 7 AM 1 AM ET. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. We let the people know we were just taking a look around, we were not looking for anything specific. HotDeals uses cookies from third-parties or affiliate networks to What is KAY Jeweler's return and refund policy? ComplaintsBoard.com is a leading complaint resolution website on the Internet. My account is [protected] if you have any questions or need to search the account. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Alexis Pluss - Sales Associate - Kay Jewelers | LinkedIn The eligible items for the discount range a lot. Compare Coupons patiently and you may be able to get a 10% OFF. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. I had it insured and it appraised almost 30% more than what he paid for it!! ForLocations, The World's Best For Customer Service Info. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. Wife wore the earrings once in January. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. The best part is that she did this on one of the busiest weekends for Kay Jewelers! If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words.
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