footasylum returns faulty

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footasylum returns faulty

They all fit perfectly. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Verification can help ensure real people write reviews about real companies. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. 299.99. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Received 2 small refunds for I don't know what! Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Find out how we combat fake reviews. Date of experience: January 04, 2023. One star as there is no 0 stars. Shocking service avoid disappointment. Read Customer Service Reviews of www.footasylum.com - Trustpilot Do you agree with Footasylum's 4-star rating? I brought some trainers and returned them just before the 28 day period which was allowed for returns. I was taught to value customers, no matter what job I was in. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Was told that neither was possible because I didnt return them in the original shoe box! My son lost out on his Christmas presents as a result. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Anyone can write a Trustpilot review. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. The lines are open from08:30 - 19:00. It's great to hear you are happy with the coat and that the delivery was so quick. These featured collections are typically the most popular and best-selling products on the Footasylum website. Verification can help ensure real people write reviews about real companies. Unable to get in touch with anyone from customer service to resolve issue. Treated myself to some new trainers and jogging bottoms in the sale! For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. 27 Feb. At least 30% off in the . Happy from start to finish! Quality, style and value superb. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Anyone can write a Trustpilot review. If you miss this window, youll have to go through the returns process. Very disappointing.Would never order from them again! From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Looks like they have found the nearest spare tatty box to send them out in. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Totally amazing service cannot fault. In just a few steps, we'll have it sorted. Keep up the good work Terry!Thanks so much.Tanya. Round and round in circles. Verification can help ensure real people write reviews about real companies. 10/10 will not be using footasylum again. Click the 'Copy' button to copy it. Would you like to add a photos or videos? The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Get FREE UK delivery on all orders over 60 and FREE UK returns. All rights reserved. Yay! The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. If valid, the page will refresh and your total will be updated accordingly. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. How does Footasylum deliver? - Reviews Thank you so much. !spoke to Edge lane store about colours in crocs. Treated myself to some new trainers and jogging bottoms in the sale! Get Code. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. New customers only. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. For more information on the cookies that our site uses click here. In November 2022 I placed an order with FootAsylum and it never came. Delivery to Australia was super cheap and very very fast! Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Claim your profile to access Trustpilots free business tools and connect with customers. That is great news that they arrived a day early!We hope to see you again very soon. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Great to hear that the parcel arrived so quickly. Tried to send Crocs back as they didnt fit my daughter. How long does Footasylum take to deliver? - Reviews - Lisa Lynch, posted 1 year ago Also it was delivered to Republic of Ireland avoiding customs charges. Then I started a new chat and got Sophie who was absolutely lovely. Thanks,Rebekah. One very disappointed son this Xmas! Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Shoved the card machine into our face. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. If you'd like to return your order, you can within 14 days of receipt. | Read 2,661-2,680 Reviews out of 55,033 As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. My son lost out on his Christmas presents as a result. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Was looking everywhere but at her customers. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. By using a. We are so glad to hear you are happy with the service. 2023 Trustpilot A/S. AVOID THIS COMPANY!!!! Replies to negative reviews in < 24 hours. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Great to hear that the parcel arrived so quickly. The lady at the till was no better. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". They sent me trainers in a damaged box. It goes against our guidelines to offer incentives for reviews. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. They all fit perfectly. It goes against our guidelines to offer incentives for reviews. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. What Is Nike's Returns Policy? | Nike Help This time, however, when I ordered, their courier choice was Yodel. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers Check out what 59,340 people have written so far, and share your own experience. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. footasylum returns faulty With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Hey Getta,Thanks for leaving us a great review. All in all, satisfied with my purchase and dealings with this shop. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. 44.99. Treated myself to some new trainers and jogging bottoms in the sale! . To contact the Footasylum customer service team, start a live chat on the website. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Please note that we may share your email with the company to verify your order. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Lancashire Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Greater than 37%. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Customer Service. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Verification can help ensure real people write reviews about real companies. Will definitely be ordering from them again. Ends: Tue 28 Feb 2023. Happy from start to finish! We spoke to Footasylum's senior leaders . They all fit perfectly. I was taught to value customers, no matter what job I was in. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). - Kristy Smitten, posted 11 months ago People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. She got the problem sorted in minutes. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. - Fred, posted 2 months ago Ordered item was faulty. Purchased 2 pairs of Salomon trainers in different sizes. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. In November 2022 I placed an order with FootAsylum and it never came. That is great news about the fast delivery.We hope to see you again very soon. Thanks. Anyone can write a Trustpilot review. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ordered Nike trainers. Strengthen your review by uploading photos & videos. No greeting, no please, no thank you. Gain access to Footasylum UNLCKD through your main Footasylum account. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Just noticed that the box they have sent them in isn't for the correct trainers. Average Delivery Time. Difficult, posted 2 weeks ago Returns at Footasylum - Staall.com UK Tried to send Crocs back as they didnt fit my daughter. How is Footasylum returns process? - reviews.io We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Was told that neither was possible because I didnt return them in the original shoe box! Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. We hope to see you again very soon. One very disappointed son this Xmas! For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Ordered coats for 2 of my sons in the sale. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Rolling eyes, rude attitude. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Perfect from start to finish. Suggested companies are based on peoples browsing tendencies. Ordered some trainers at 10.30pm amd paid for next day delivery. I would definitely recommend and will be a returning customer. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Hey MattThanks for taking the time to leave us a review. It's great to hear you are happy with the coat and that the delivery was so quick. Thank you so much. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Package allegedly dispatched on 11th December and now reported as list in transit! Useless. They were dispatched quickly and delivered within a few days to Northern Ireland. It's great to hear you are happy with the coat and that the delivery was so quick. I would avoid at all costs. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. For all international returns outside of the UK, please visit our dedicated international returns page. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Read Customer Service Reviews of footasylum.uk - Trustpilot Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Next time it will be JD SPORTS for my next purchase. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. If you don't like it, leave. Suggested companies are based on peoples browsing tendencies. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Greater than 82% of reviewers feedback is Footasylum returns process could be better. All rights reserved. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Extremely moody.I've never seen such self absorbed people. Search for local Shoe Shops near you and submit reviews. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. I would definitely recommend and will be a returning customer. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Alpyrex. Ordered it on Monday and it was delivered on Tuesday. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Start your return online at the Footasylum website. Price was unbelievable for what I got! To break them up politely to ask for helpit was like I had sowrn at them. Rock Woven Outdoor Pant. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. We hope to see you again very soon. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. T3 is part of Future US Inc, an international media group and leading digital publisher. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Did have returns but again no problems, straight forward and quick refund. Order placed Sunday afternoon and delivered Monday afternoon. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate.