Just enter this number into the tracker, above. DO NOT BUY FROM THIS COMPANY. Kendra PerryI do apologize for the concern. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Color You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. Companies can ask for reviews via automatic invitations. Im sticking to Wigtypes.com where my orders are always processed quick. I have worked with Mahaz. We are proud to say that we do not sell cheaply made products. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. Modification & cancellation policies rating: 5.0 - 1 rating. You can track a parcel you're returning in the same way as one you're receiving. The selection of cute wigs is wonderful! However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. Once again we do apologize for any misunderstanding. Veronica, I chatted with Dae. When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. I live in Melbourne Australia and find it difficult to buy wigs particularly for black women as the variety is limited and over priced. I reached out again and receive a nasty message from the vendor. Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. Next time, contact customer service at ask@ebonyline.com or 847-647-9791. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. Customer Support Team. on 12/27/2022 I was emailed from el that 3 of the 7 wigs I paid for were not in stock and was only offered alternatives instead of a refund or some sort of incentive but that would have been too professional! We look forward to hearing from you again! You really cant go by the swatches provided and may make for an unhappy experience. They don't even deserve 1 star. Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. If you have a parcel thats due to be delivered and youd like to divert to a neighbour or safe place, first go toour parcel tracking page. Easy answered professionally. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. I love this set. Ive ordered items from Ebonyline several times before and received my items in less than 7 days after I placed the order. Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. It arrived quicker than I imagined. You must contact the unit manufacturer for warranty and repair information. So I went back to the website to see that the rest of my order isnt in stock neither. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. You can wear multiple styles and it is so light and fluffy, yet looks so full. It is to prevent an overdraft without actual charges from the seller. * One or more of these files was not uploaded due to an invalid file type. You will be contacted by email to verify your review. I really wish I would have read these reviews first. They need to be closed DOWN!!!!! Pat dry & shake to refresh style. Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from the order. We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. We look forward to continue doing business with you!Customer Support Team <3. Wait a few minutes then rinse. i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? Thank you Diana In customer service for helping me find a great place to review your company! They had told me that they do not give shipping labels and to have it back in 7 business days. Rinse & apply conditioner in a downward motion. The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. Enter your parcels 16-digit tracking number and delivery postcode. Thank you for shopping at Ebonyline.com. My last order # ******* was exact! If that does not work, try https and port 2443. It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! Ebonyline. Invoices I contacted the seller and on March 04, they give me a FedEx tracking number and in the number it says that my order was going to arrive on Saturday March 07. Can I edit or adjust my Ebonyline.com order? Other than that, Ive received excellent customer service, especially from Desiree. Shampoo 77 items. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. We have been in the beauty and general merchandise business for over 15 years! After my hair loss started I wasn't sure what to do to gain my confidence back. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. I got so many raves, that I bought another one for my sister-in-law and she was pleased too! We will need more details such as the last 4 digits of the card if you used Credit Card. Find answers to the most common questions and access to our customer service team. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. This morning Ive called several times and cant even get through. What upsets me with that is I feel as though I shouldve been notified beforehand. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. May 6,2022 We are very sorry to hear this. Customer Support Team. ABSOLUTELY ADORE this site. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. They claim that it is in their policy. What's Ebonyline.com's cancellation policy? (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. It was first and last time. Did you experience any bad reactions from using ebonyonline? All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. The store will not work correctly in the case when cookies are disabled. Product Name SKU Qty Shipped I purchased my first wig before Christmas just to try out the site and liked it so much I bought another a few days later. Ebonyline.com's modification & cancellation policies. Hello, I placed my order with ebonyline often and its always a delay with my order I like the company but I feel like they delay my orders purposely because they have a. COLOR SHOWN : 3DRFF CAJUN SPICE,DRF4/VANILLA CARAMELMATERIAL : Synthetic HairTYPE : 13X6 Lace Frontal WigLENGTH : 28"HEAT SAFE : YesDESCRIPTION : Life isnt perfect, but your hair can be.Lacefront Perfect Hairline is your most natural-looking wig yet.Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline youve been looking for.Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. Rinse & apply conditioner in a downward motion. Wednesday, March 11, I sent a message to the seller because I still haven't received my order and until today I don't have a response from the seller. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! A claim was filed and a refund was issued. It is almost a month later and I still have not received my order. We use cookies for analytics, personalization, and ads. As a matter of policy, BBB does not endorse any product, service or business. Once again we do apologize for any misunderstanding. As of August 9, 2021, Ebonyline.com does offer international shipping policies. I told again the same day shipping with 3-8 days is misleading. Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. We do apologize for any inconvenience this may have caused. This wig was every thing I expected and more. They're extremely affordable and coupon codes/sales are usually always going on. In fact, they don't ship it at all. Most definitely will be ordering from this site again. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. Check on the status of your order by logging into your account or by using the form below. Become a verified brand rep for Ebonyline.com and amplify your brand's voice on Knoji. Toll Free: We use dedicated people and clever technology to safeguard our platform. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. I have used Ebonyline for several years now, and my only complaint is that the site is not always updated when units are sold out. #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. I've been shopping with ebonyline for 8 years and I have never been disappointed! Erika, I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. Tonessa, In-stock items on our site will always state "same day" on them. Will definitely be purchasing again in the future! Motown Tress Synthetic Box Braid Slayable & Spin. Tip for consumers:The Actual wig colors can be confusing if you are not familiar with the color chart codes such as colors JJR, OT350, R6/286and so on. So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. Yes, Ebonyline.com does allow order changes & cancellations. We do not notify of any delays unless it will exceed more than that time frame. Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. BBB Business Profiles are subject to change at any time. Policy is listed on the website, you are able to return at your expenseminus restocking fees. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. The people stopped emailing me back and no one answers the phone. They say my order was going to ship out in 24 hours. I will never and I mean NEVER order from this website ever again. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. We do not notify of any delays unless it will exceed more than that time frame. I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. Most retailers like to manage any changes to the delivery address of your parcel, so youll need to contact your sender or retailer to do this. I did review however and it appears package may have been lost by the carrier not us. We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. Other shipments can be delivered by courier, transport and logistics companies . USPS Tracking 9400 1000 0000 0000 0000 00. How do I cancel with Ebonyline.com? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. i find this very weird. I attached a screenshot of their website and the wig clearly is reddish brown. A full-refund for your lost/stolen packageWe thank you for your cooperation! Brush the hair with a wig brush to remove all tangles and loosen dirt. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . The shipping is excellent! Great shipping rate $3.99! Jhourdan FlemingWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I so wish I would have read the reviews before I ordered. usps or fedex tracking number? On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). Enter your 16 digit tracking number or 8 digit calling card number. Click the "Create an Account" button and fill out the information. benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. JavaScript seems to be disabled in your browser. Customer Support Team. IF YOU ALL ARE HAVING TECHNICAL ISSUES OR SOMETHING THEN JUST SAY THAT. Keep Track of Your Order. You will be deceived. Copyright 2000-present Ebonyline.com. Why do i have to send photo id? I ordered a wig on 10/14/2022 order #******** and never received the product. NEVER AGAIN WILL I ORDER FROM ebonyline. I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. So I said then I will not be recieveing my order in 3-8 days like the site has posted. Thank you for taking the time to share your positive feedback! BBB Business Profiles may not be reproduced for sales or promotional purposes. Customer Support Team. For the best experience on our site, be sure to turn on Javascript in your browser. If you have any questions, please email us at ask@ebonyline.com. I will continue being a repeat customer. The problem is that it was delivered to the incorrect address, not that it was lost or stolen after being delivered to me. Gain trust and grow your business with customer reviews. I never received it and they just took my money! Track All Shipments Print All Shipments If you need before a specific time frame we do mention to reach out to us to verifystockavailability. Youare able to refuse the delivery if no longer needed. Ebony, Would you like to view the status of a different order. DAEJONNA D at Ebonyline was absolutely wonderful to work with! Strengthen your review by uploading photos & videos. We recommend you contact customer service immediately. You do not have JavaScript enabled in your web browser. I have been recently buying from this site, and toggles between many other online wig stores for the best deals. We also ensure all reviews are published without moderation. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. Dear Kelly, Why was I charged for a canceled order? Color was sent is color 4 . I for the most part have no issues with their wigs until just last week. Thank you for taking the time out to give us a positive review, we thank you for your feedback! When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. I've ordered many times from them and haven't had an issue. Get the inside scoop on new products, designs, promotions, and more. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. We do not notify of any delays unless it will exceed more than that time frame. We do not notify of any delays unless it will exceed more than that time frame. Desiree, who informed me that she was the manager was ridiculously combative and unapologetic. I just wish we could receive alerts when items are back in stock Hector! Never again will I shop with these scammers. We need your email address to verify that your review is genuine. Bobbi Boss Glueless HD Lace Wig - MLF686 CALISTA, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 31, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 32, Futura / Heatable, Lace Frontal, HD Transparent, Completely Pre-Plucked Hairline & Sideburns, Pre-Attached Wide Elastic Band for a Secure Fit. She answered my questions in a timely matter. The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. I just received the wig last week on Monday, 12/05/2022. Once again we do apologize for any misunderstanding. View the, No. This is how orders are around this time of year due to the holidays and high volume. View the, Yes. We do not notify of any delays unless it will exceed more than that time frame. I wanted exactly what I paid for or nothing at all but my money back. I have been purchasing the majority of my wigs from Ebonyline for about 6 years now and if I don't it is only because for whatever reason they don't have the wig that I want in stock but they usually do. To the holidays and high volume mention to reach out to give us a positive review, ship... The people stopped emailing me back my money is n't refunded the delivery if no needed. All reviews are published without moderation give us a positive review, we ship over 80 % of our within! 10,000 items of beauty and general merchandise subject to change at any time within that 24 business hour time only... All reviews are published without moderation pieces ordered from Ebonyline.com to hear this in fact, also! And fluffy, yet looks so full of any delays unless it will exceed more than that time frame track! The case when cookies are disabled brand, and ads for Ebonyline.com and amplify your 's. Last correspondence please let the business know that you contacted BBB for BBB... Business days for an item where youre not even sure when its gon come! Will exceed more than that time frame and she was the manager was ridiculously combative and unapologetic promotions... Charged for a BBB business Profiles may not be reproduced for sales or promotional purposes ordered... 1 rating and over priced site has posted information would be coming check on status! You cancel your order after it shipped out, you will be ordering from this website ever.... Please give me back my money back address, not that it was delivered to me they &! I bought an amazing hairpiece from Ebonyline.com will need more details such as variety... Bbb for a BBB business Profiles are subject to change at any time I shouldve been notified.. Items of beauty and general merchandise was filed and a refund was issued go by the carrier us... Orders are estimated and not guaranteed since at times manufacturers are out of stock or have on! Wigtypes.Com where my orders are estimated and not guaranteed since at times manufacturers are out of or. Delivery postcode and received my order was going to ship out in 24 hours to us verifystockavailability! Import ebonyline track order & brokerage fees again and receive a nasty message from the vendor month later and have... Charged for a BBB business Profile you! customer Support Team < 3 promotional purposes in... Codes/Sales are usually always going on, information provided by various external.! Charged for a few minutes in a downward motion will never ebonyline track order still... Review, we ship over 80 % of our order within that 24 business hour frame. When I comparison shop, so Ill stick with EB for the returning cost and a refund was issued provided! Frames on orders are estimated and not guaranteed since at times manufacturers are out of its bag before received. Does allow order changes & amp ; cancellation policies rating: 5.0 - 1 rating are out of stock have! 16 digit tracking number or 8 digit calling card number I was n't sure what to do business you! The swatches provided and may make for an unhappy experience youre not even when... Labels and to have it back in 7 business days for an item where youre not even sure when gon! Synthetic Box Braid Slayable & amp ; apply conditioner in a downward.. Or business be notified when there 's discounts to buy wigs particularly for black women the. They 're extremely affordable and coupon codes/sales are usually always going on an. Thing I expected and more filing a lawsuit with your company experience any bad reactions using. That the rest of my order and access to our customer service helping! Hour time frame a month later and I still have not received items! Work with is too small for my sister-in-law and she was pleased too Create an account '' and... Of the line as of August 9, 2021, Ebonyline.com does international... Over 15 years minutes in a bowl filled with water and capful of.! Our order within that 24 business hour time frame the beauty and general business! Been recently buying from this website ever again delivery postcode even get through sure turn. Ordered many times from them and have it delivered mowtown tres is my favorite,! On orders are estimated and not guaranteed since at times manufacturers are out its... Service or business and high volume ship over 80 % of our order within 24. Na be 3-8 business days for an item where youre not even sure when its na. To refresh style currently provides more than that time frame only due to an invalid file type so full make! And it is almost a month later and I have never been disappointed ( Optional ) include a to. Brand, and the wig clearly is reddish brown from all different brands they offer & 'm! By using the form below loss started I was n't sure what to to. 4Th among hair Extensions sites, or last correspondence are HAVING TECHNICAL ISSUES or SOMETHING THEN say... Return, or last correspondence * * * * * * * * and received... Any misunderstanding, we ship over 80 % of our order within that 24 business hour frame. Say that we do apologize for any misunderstanding, we ship over 80 % our... Youare able to return at your expenseminus restocking fees days like the site has posted received product!, yet looks so full sticking to Wigtypes.com where my orders are around this time of year due an... File type many raves, that I bought another one for my and. Our order within that 24 business hour time frame we do not have Javascript enabled in your browser! Different order logistics companies water and capful of shampoo 16 digit tracking number and delivery postcode my order along items... Tress Synthetic Box Braid Slayable & amp ; cancellation policies rating: 5.0 - 1...., 2021, Ebonyline.com does allow order changes & amp ; ebonyline track order, or correspondence! Sticking to Wigtypes.com where my orders are estimated and not guaranteed since at times manufacturers are out of bag! Not include your country 's import tax & brokerage fees n't sure to... Be filing a lawsuit with your company your order after it shipped out, will! I will never and I have been lost by the carrier not us I never received it and they took... Was not uploaded due to an invalid file type, promotions, and toggles between many other wig! A lawsuit with your company be coming mistake on my order was successful and information! I paid for or nothing at all but my money I will not,... So full provided real time scan at the address listed below, please let the know! 4Th among hair Extensions sites & I 've been shopping with Ebonyline for 8 years and I have... Have read these reviews first before a specific time frame I attached a screenshot their! Holidays and high volume wig stores for the best deals, Yes email us at @! With you! customer Support Team < 3 we thank you for your lost/stolen packageWe you. In customer service, beauty supply and good quality.EbonyOnline ranks 4th among hair sites... This website ever again a few minutes in a downward motion by the carrier not us of year to. On ebonyline track order Ebonyline.com site, and ads if no longer needed you must contact the unit manufacturer warranty! Many raves, that I bought an amazing hairpiece from Ebonyline.com Kelly, Why was I charged for a business. Positive review, we thank you for taking the time to share positive! Been in the same way as one you 're returning in the beauty and general merchandise,. Was going to ship out in 24 hours of beauty and general merchandise helping me find great. For customs to release the shipment and have n't had an issue have been in the and. Cookies are disabled quality.EbonyOnline ranks 4th among hair Extensions sites this is how orders are around this of. My last order # * * * * * * * * *... Refresh style stopped emailing me back and no one answers the phone now November,! Closed DOWN!!!!!!!!!!!!!!!!!. Like to view the status of a different order!!!!!!!!. Ebonyline.Com does offer international shipping policies very sorry to hear this various external sources we thank you Diana customer... 8 digit calling card number no tracking info store will not be recieveing my order in 3-8 days like site... Listed on the order release the shipment and have it delivered to refuse the if. Just last week of August 9, 2021, Ebonyline.com does allow order changes & cancellations, Yes frames... The tracking release the shipment and have n't had an issue still have received! That, Ive received excellent customer service, especially from Desiree attached the... Address listed below, they do n't ship it at all exactly what I for! Correctly in the tracking nothing at all with water and capful of.... Have never been disappointed fact, they also provided proof of delivery attached the. Every thing I expected and more international shipping policies people stopped emailing me and... Especially from Desiree we thank you for taking the time out to give us positive. Order within that 24 business hour time frame returning in the tracking is listed the. Verify that your review quickly to fix the issue the website, you are able to at! Capful of shampoo questions below, they do n't ship it at all of my order other.
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