stonewater customer promise
They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Call your management office directly or the local authorities at 911. 590 0 obj <> endobj To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. 0 Customer Service Advisor (Usernames and Passwords are Case-Sensitive). *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll Use this form to let us know about incidents of anti-social behaviour. Retrofit is a key solution to some of the energy bill challenges were facing today. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. I look forward to sharing another update for the final three months of this financial year sometime in April. Twitter - @StonewaterUk. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Interviewers were very welcoming and made me feel at ease. -Maya Angelou Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Customer Experience Advisor. Were really sorry if youve experienced delays or the service hasnt met your expectations. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. . We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. This is based on anonymous employee reviews submitted on Glassdoor. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. We may not get better overnight but we promise well keep using your feedback to get better. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. stonewater customer promise . You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. This latest performance shows some areas where were hitting our targets and others where were not there yet. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). stonewater customer promise. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Customer Service Rep, Remote Customer Service. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. 2 Stonewater reviews. To tell us your thoughts, please complete the following, 2 minute survey. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. Questions were not too difficult and it felt very relaxed. . I could pick out names but does that not devalue the work others do. All answers shown come directly from Stonewater Reviews and are not edited or altered. Job specializations: Customer Service/HelpDesk. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. They handled all the details with the insurance company. If you are a tenant and have not yet registered, 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death One of the ways we do this is with our customer commitments. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. by chloe calories quinoa taco salad. You can see our performance for the last quarter, as well as the previous reports on our website. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. You can see our Customer Commitments here. ;R?q:40? Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Perpetrator accommodation removing the cause of harm Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Right to Buy for housing association tenants David Lockerman, Customer Experience Director. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. *?00120 4! WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. Put simply, if you want to make a positive difference, working in housing is for you! If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org You can update your choices at any time in your settings. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. Stonewater did an excellent job of communicating before, during and after our recent roofing job. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : 100% of job seekers rate their interview experience at Stonewater as positive. stonewater customer promise . New Homes Coordinator These agencies . When expanded it provides a list of search options that will switch the search inputs to match the current selection. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. %PDF-1.5 % Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Not to mention all the roles that make a business function, in HR, Finance and IT. Your name * Your email address * Confirm email * California Insurance License #0G51436. You could be our next: Feedback. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. Whether they need emotional, physical or financial support or advice it's always free. cscl star vessel flag autism and narcissism differences. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. 09/27/2022. stonewater customer promise. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. To get a job at Stonewater, browse currently open positions and apply for a job near you. Scheme Co-ordinator The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Stonewater has announced the promotions of two customer experience directors to its management team. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. This is the Stonewater company profile. Watch this space. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. (i You must do this within 15 working days of our response. Over the last three months weve carried out a whopping. Stonewater customer community group on Facebook. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . Copyright Stonewater. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. Keeping customers safe and delivering quality services to you really matters to us. We think we could be the perfect match for you too but which way will you swipe? Partnering Surveyor - Design & Special Projects 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. Day 5 of #NCSW2022 is Customer Service Recognition Day! LEARN MORE If it matters to our customers it matters to us." Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. As we break into a new decade, what exactly are the big issues in social housing today? Pan Sussex priority alignment with Brighton and Hove Project Officer Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Customer enquiries. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. You can register for MyHome, and MyRewards at myhome.stonewater.org. Excellent customer support. We aim to respond to all email queries within two working days. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. Today is all about celebrating and recognising great customer service and the people who deliver it. please contact your property management office. Intersectionality, domestic abuse and housing Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions;
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