Guard/Reserve About My Order. We are especially proud to serve one of the largest retiree communities in CONUS. Mon-Sun 24 hours. Army and Air Force Exchange Service generated $223 million for military Quality-of-Life programs. The Exchange Europe AvianoAttn FA OfficeUnit 6195APO AE 09603. Get exclusive email-only offers and advance notice about sales & events. Tyndall AFB , FL 324035555 As a federal instrumentality, the Exchange is subject to DoD regulation concerning use of our resources, to include support of individuals, groups and units. Get exclusive email-only offers and advance notice about sales & events. 97, David SwensonGeneral ManagerOkinawa Consolidated Exchange. Sustainability. Fort Hood The General Manager (GM) may permit certain private organization fundraisers in public areas of an Exchange facility, such as a lobby or the front of the building. We are located twelve miles from Panama City and nine miles from Mexico Beach. When military members deploy to remote locations around the world, AAFES is right there with them, offering products and services to bring Soldiers and Airmen a taste of home. On behalf of the over 1,400 associates that comprise the Okinawa Consolidated Exchange I would like to say WELCOME HOME. We are committed to serving those who serve our nation. Enlisted Get exclusive email-only offers and advance notice about sales & events. See details and enter for your chance to win! Get exclusive email-only offers and advance notice about sales & events. The headquarters organization is divided into directorates. AAFES Logistics Customer Service Contacts . In addition, I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. 2023 The EXCHANGE, You can also search by City/State or Base Name. We must balance support of installation fundraising, and contractual obligations to concessionaires and vendors, with this mission. 2023 The EXCHANGE. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction please feel free to contact me. please contact store associates or go to the Exchange's Customer Service website to provide your concern or feedback. Ft Hood, TX 765440000 3108 N Boundary Blvd Returns & Exchanges. They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. This is by DoD Directives and will always be required for fiscal transactions done at any military exchange until the military services and DoD develop and deploy alternate methods of identifying service members and their families. We use intelligent software that helps us maintain the integrity of reviews.. Please feel free to email me. Email: militarystar@aafes.com: Fax: 1-214-465-2702: Mail: Exchange Credit Program PO Box 650410 Dallas, TX 75265-0410 Mail Payment AAFES is a multi-channel retailer, offering products to authorized customers via retail stores, catalog and online. The Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising on federal property, with limited exceptions. Dan Daniel DC Customer Service Office: (757) 888-2827. The Exchange pays Federal tax as well (26 U.S.C. Doing Business With The Exchange. Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item guaranteed up to14 days after purchase. In these cases we will satisfy customers with one of the following options when possible: Issue "rain checks" on regularly stocked merchandise to ensure our customers can later purchase the item at the sale price. Once the identity has been verified, customers are advised to establish their own Username / Password. If you have left Italy, please mail your coupons to the address below. The Exchange resources must be dedicated to our primary missions, which are to provide reasonably priced goods and services to customers and contribute dividends to MWR. We are especially proud to serve our Retiree Community! Corporate Communications Editor / Staff Historian If we do not have an item or particular service that you are looking for, please visit our online website at shopmyexchange.com for an endless aisle of extended options. This policy enables the Exchange to keep the price of gas overseas more closely balanced with sell prices in the US. AAFES is a joint military activity providing quality merchandise and services to active duty, guard and reserve members, military retirees and their families at competitively low prices. Sustainability. Air Force In addition each facility has customer comments cards. Download Adobe Acrobat to view pdf documents. Other About the Exchange. They are keys to the success of the Exchange and our headquarters. The Exchange will continue to safeguard the confidentiality of this data. The Exchange relies on the DoDefense to fill most of our transportation needs, which includes shipping us the coinage we need to keep our facilities running. The federal and state motor fuel taxes and other applicable fees paid by the Exchange are included in the motor fuel price to the military customer and paid to the appropriate taxing authority. 4,173,366 reviews on ConsumerAffairs are verified. See details and enter for your chance to win! Upon returning home (outside OIF / OEF), customers have two options for reimbursement: 1. . Unknown. For Overseas Customers. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. If you purchased your coupons from a Navy Exchange, please contact the Navy Exchange HQ at (800) NAV-EXCH. javascript must be enabled for the correct page display. Phone Toll Free: (800) 527-2345 Toll Free TDD: (800) 423-2011 Toll Free International Numbers Germany 0800-82-16500 Japan/Okinawa 00531-11-4132 Korea 00308-13-0664 Italy 8008-71227 Guam 01800-636-3297 Belgium 0800-7-2432 Netherlands 0800-022-7129 United Kingdom 0800-96-8101 Spain 900-971-391 *Turkey 00800-18-488-6312 VetVerify is a shared verification service of the four military exchanges (AAFES, NEXCOM, MCX and CGX) that supports the Veterans online shopping benefit by verifying Veterans who cannot be authenticated by the exchanges alone. If the last digit of the total purchase ends in one, two, eight or nine, your total purchase will be rounded to the nearest dime. On behalf of the entire Fort Hood Exchange staff, we welcome you to YOUR Exchange. It's the Exchange's mission that gives us a clear reason for being. 220 Mall Lane, Suite 2 Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. 2023 The EXCHANGE, You can also search by City/State or Base Name. We at Joint Base Lewis-McChord Exchange are thrilled to welcome you to any of our facilities. The Exchange is under a mandate from Congress to verify the identities of authorized customers before they may shop Online. Mon-Sat: 0900-1800 Sun: 1000-1700 Phone: 509-244-2832 HR Office (509) 244-3642 Food Court COVID-19 Notice Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. . We also generate over $420,000 annually to Fairchild AFB MWR Programs. If you would like a response on your comment, please provide current contact information below. Chris DeBrier August 14, 2017. I truly look forward to hearing from you. The SSN is the number used by the Department of Defense (DoD) to identify service members and their authorized dependents in all financial transactions. You will be contacted about your comment within five working days. Main Store Bldg. Nicholas Nguyen General ManagerMacDill AFB Exchange. Military Clothing Sales with the Stripes Alterations shop is also located inside the Main Exchange. They include a barber and a beauty shop, alterations, Military Clothing Store and an electronics accessory store. Management was pretty good and understanding. . Product Recalls & Alerts. We are truly Family Serving Family at the Exchange. Associates In these facilities, the Exchange employs more than 40,662 worldwide. Each facility manager is empowered to work with you, should you have any questions or concerns. However, the DoD has determined that pennies are too heavy and are not cost effective to ship. At the Okinawa Exchange customer service is a top priority and you will see this exhibited on a daily basis by our team. We work hard to ensure you save money every day and your shopping experience with us is a pleasant one. I look forward to making us your first shopping choice. HR Office 254-532-9514, Bldg. Branch: The goal of the MacDill AFB Exchange is to be our customer's first choice by providing high quality merchandise and services at low prices. Military Exercises & Contingencies. Customer Service. About the Exchange. Returns & Exchanges. Sun Closed, 850-286-5880 Army and Air Force Exchange Service (AAFES) complaints contacts. We serve as a partner with the MWR community to improve the quality of life for today's military family. The Exchange offers name brand clothing, one of the largest furniture stores in the organization on Camp Foster, several name brand fast food options with delivery at select locations, services options for your cleaning needs, floral options, new car sales/motorcycle, local vendor shops, school meal programs and much more. Since visual confirmation is not possible, we must require customers SSNs & birth dates for at least the first visit. If a customer requests a refund with a sales receipt, a refund will be made (in the same form of payment as original purchase or Exchange gift card). 15 days: Computers, tablets, GPS units and the following unopened items: software/peripherals, iPods and prerecorded music/videos/video games. The Exchange, as a U.S. Government instrumentality, is immune from state and local taxes unless the immunity is waived by an act of Congress. For Overseas Customers. Atlanta DC Customer Service Office: (404) 469-5267. 219 1-512-672-7445 036-868-2240 Daily 0800-1800 Make Reservation Car Rental Air Force Inn 1-512-672-7433 036-868-2239 Daily 0800-1700 Olympic Services Mall Facilities: Bldg. The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. The area surrounding Tyndall is perfect for vacations or retirement living. 2023 The EXCHANGE, You can also search by City/State or Base Name. Lewis Main Shopping Center Bldg 5280 Slim Chickens (253) 964-4430 AAFES Exchange Service insights Based on 299 survey responses Areas for improvement Trust in colleagues Sense of belonging Fair pay for job Fun workplace Outdoor Living (Former Employee) - Fort Polk, LA - December 1, 2022 Fun and exciting. AAFES Laundromat Open 24 hours . Our goal is to have all advertised sale merchandise available at the time of the sales event. Civilian Our mission is to provide authorized patrons with quality merchandise and services of necessity and convenience at competitive prices, while generating earnings to supplement appropriated funds for the support of Army and Air Force morale, welfare and recreation (MWR) programs. Get exclusive email-only offers and advance notice about sales & events. Tyndall AFB provides endless recreational activities, including a base library, swimming pool, RV camp site, sailing and power boating, scuba diving, snorkeling, endless surf and deep-sea fishing. 2023 The EXCHANGE, You can also search by City/State or Base Name. . The system is designed to check the SSN against those on file. Exchange By The Numbers. AAFES supports an extremely mobile customer base. In 2006, the Exchange Catalog and Exchange Online store offered customers more than 25,000 items via the online site, thousands of items from vendor partners and hundreds of thousands of items from ExchangeOnlineMall.com partners. The Exchange is a "nonappropriated fund" activity. Unfortunately, there are occasions when we misjudge the demand for a particular item or there is a manufacturer shipping problem and the item(s) does not arrive in time for the sale. Navy AAFES Pizza Hut TAKEAWAY ONLY . HR Office (509) 244-3642. To ensure compliance, all requests from private organizations to conduct fundraisers on the Exchange premises must first be approved by the installation commander. See details and enter for your chance to win! Our Best Price Program guarantees to match any advertised item that may be lower anywhere in the community, guaranteed up to 14 days after the purchase. 22 Photos . If the last digit of the total purchase ends in three, four, six, or seven, your purchase will be rounded to the nearest nickel. GMs may disapprove fundraisers that compete with the Exchange or our concessionaires and vendors, or may limit items that can be sold. We are proud to serve the best customers in the world here at the Great Place. This means customers can take the item home that day! Some of the directorates are headed up by military personnel and some by civilian senior rate personnel. Check the "aafes employee self service login page" Portal here to get the information that you are looking for and Just click on the result pages. (Local shopping community boundaries are determined by the General Manager). Historically, this has proven to be a flawed business model that has resulted in the failure of a great number of Internet retailers. 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