crawley borough council housing repairs
Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Discretionary Loans Information (PDF, 86.6 KB). 02 victoria warehouse manchester. Apply for HMO licence. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. February 27, 2023 alexandra bonefas scott No Comments . E14 9GE We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. The team were very helpful and understanding of my dangerous situation. Purchasing Card published by London Ambulance | Stotles The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Housing Officers | Crawley GOV Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. 701 were here. Crawley Borough Council | Crawley - Facebook Dealing with a complaint is usually a straightforward process. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. Completion of the Stage 2 review concludes our complaints process. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. Content and site Copyright Crawley Borough Council 2020. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. You can also claim compensation for the damage that has been caused during repair work. Join our housing register and apply for council housing. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Repairs. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Daniel Khan - Housing Options Team Leader - Crawley Borough Council Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Crawley Homes has implemented a new housing IT system. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. All rights reserved. Sheltered housing and extra care. Special circumstances for accepting a review after 1 month has passed may be considered. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. While repairs may fall under the developer 's guarantee during the . Crawley Borough Council - Housing Options Service i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Emergency out-of-hours repairs. We will give you at least 24 hours notice, except in an emergency. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. However, despite our best intentions and hard work, things can sometimes go wrong. We are committed to delivering high quality services and we aim to achieve the highest possible standards. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. We also use cookies set by other sites to help us deliver content from their services. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. You have rejected additional cookies. Call us on 0333 050 8887 to start the process or fill in the form. CBC Green Technology Business Grants Programme | Stotles Repair and renovation loans | Crawley GOV Search forforms on myCrawley to request services or report a problem. Content and site Copyright Crawley Borough Council 2020. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. crawley borough council housing - semhistsoc.colmex.mx YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. crawley borough council housing. Six Town Housing Jobs - 2023 | Indeed.com Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. Call-off contract under t. Section 1. Crawley Borough Council - view and make Freedom of - WhatDoTheyKnow Crawley Borough Council support - West Sussex Energy Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. These cookies will be stored in your browser only with your consent. Chagos Islands: Crawley Council fears bankruptcy over islanders' housing Get in touch. Report a repair | Housing repairs - Havering London Borough Council To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. There are another 15 similar residential tower blocks around the borough. LinkedIn sets the lidc cookie to facilitate data center selection. Multiple complaints about leaks, damp or mould in housing operated by Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. 590 requests. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. . A request for a service (e.g. crawley borough council housing - stmatthewsbc.org In December 2022 the paid and 65 were out of borough. These cookies track visitors across websites and collect information to provide customized ads. Remove tiling and repair wall behind before retiling; fit . Analytical cookies are used to understand how visitors interact with the website. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. These cookies do not store any personal information. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. All rights reserved. crawley borough council housing four in a bed contestant dies. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Council tenant rights and responsibilities; London Non-emergency repairs - Hillingdon Council Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Energy efficient homes | Crawley GOV Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. Report a repair online If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area Home Housing Housing Search our site Search. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Write by: . 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. To chat with one of our team or nd out more about our services, give us a call on 0330 995 8007 or email us at hello@liberty-group.co.uk Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Somers Orchard - former Horatia and Leamington Houses site. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. If you are dissatisfied with the service you have received, you should contact the relevant department. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Please provide as much information as possible about your complaint. Wates Living Space begins 10-year housing repair programme in Crawley Posted in . Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. 2. Our letting standard sets out the standard of repair and appearance you can expect when you move in. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Services for our tenants, including rent, repairs, new homes and managing your tenancy. If you are a tenant, please report your non-emergency repairs online. Information about ourAnnual Gas Safety check and how to maintain your central heating. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Was this review helpful? The Ombudsman service is free and they will investigate complaints in a fair and independent way. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Chagos Islands: Crawley Council fears bankruptcy over islanders' housing Annual Report 2021-2022 Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. You should get several weeks warning of any work needed. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Crawley Borough Council | LinkedIn However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. These include: Rent enquiries including difficulties paying your rent Mutual exchange. Crawley, Sussex: Crawley Borough Council It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. do everything more quickly because you don't have to call us. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. This cookie is used to store the language preference of the user. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. The outcome and lessons learned will be logged to ensure continuous improvement of our services. Council housing repairs Report a repair You can request a repair online. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Leaseholders and Freeholders . You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November.
